Care first
Every claim is someone’s bad week. We answer fast, explain clearly and follow through.
Who we are
Built around the person behind the claim.
Keystone exists because claims are stressful and they shouldn't be. We combine independent expertise with a national network — and manners.
01 — Our story
Claims support, the way it should feel.
Keystone is an insurance claims support company working across personal, commercial and specialist risk. When something insured is damaged, lost or stolen, we take the claim from first report to final restoration — assessing it independently, then repairing or replacing what's gone.
We work with insurers, brokers and UMAs as much as with the people who hold the policies. Both sides get the same thing from us: straight answers, fair assessments and work that gets finished.
02 — What guides us
Fair to both sides
Independent assessments that insurers can rely on and policyholders can trust.
Finish the job
A claim isn’t done when it’s approved. It’s done when life is back to normal.
03 — Why Keystone
What partners count on us for.
- Faster claims turnaround times
- Reduced loss ratios through cost control
- Independent, impartial assessments
- National footprint with local execution
- Fully compliant, qualified teams
- One group offering multiple integrated solutions
Properly licensed. Properly qualified.
- Audatex licensed
- VDQ-qualified assessors
- VAT registered entities
- Level 1 B-BBEE Contributor
- Professional indemnity cover