KEYSTONE

What we do

Two teams. One promise: made whole again.

Independent assessing on one side, repair and replacement on the other — so a claim moves from loss to fixed without changing hands.

A Keystone assessor reviewing a claim on a tablet.

Division 01 — Replacements

Keystone Insurance Replacements

Repair or replace — without the runaround.

When an insured event leaves you short a geyser, a laptop or a lounge suite, our national network of vetted suppliers repairs or replaces it — quickly, fairly and without fuss.

What we do

  • Damage reports at low cost to insurers or consumers
  • Repair & replacement quotations
  • End-to-end replacement fulfilment
  • Cost optimisation to reduce loss ratios

Lower Cost = Lower Loss Ratios = Lower Premiums

Buildings & Property

Repair or Replace — Nationwide Capability

No need for you to lift a finger.

Services include:

  • Geysers (flat rates, COC included)
  • Building glass
  • Roofing, paint & structural repairs
  • Electrical systems
  • Gates & garage motors
  • Pools, saunas, spa rooms, tennis courts
  • Borehole equipment
  • Walls, fences, driveways & patios

Home Contents

Nationwide Delivery & Assistance

If it's in your home — we've got it covered.

We repair or replace:

  • TVs, fridges, freezers
  • Washing machines & dishwashers
  • Microwaves & home theatre systems
  • Gaming consoles
  • Furniture, braais & appliances

All Risk Items

Fast-Track, High-Frequency Claims Specialists

Replace or repair:

  • Cell phones, laptops & tablets
  • Cameras & jewellery
  • Bicycles & sporting equipment
  • Camping gear, prams & car seats

Windscreens & Auto Glass

Specialist National Glass Replacement

We replace:

  • Agent & non-agent glass
  • Flat rates available
  • Personal vehicles, HCVs & taxis
  • Side & rear windows

Division 02 — Assessing

Vehicle Assessing

Assessments everyone can stand behind.

Qualified assessors deliver independent vehicle damage assessments — physical and desktop — that insurers, brokers and vehicle owners can all trust.

Led by VDQ-qualified professionals with decades of combined industry experience, ensuring accuracy, fairness and credibility.

What we assess

  • Passenger & light commercial vehicles
  • Heavy commercial vehicles (HCVs)
  • Motorcycles, caravans & trailers
  • Agricultural equipment & watercraft
  • Pre-purchase inspections
  • Mechanical warranty assessments

How we assess

  • Manual assessments
  • Audatex assessment reports

Not sure which team you need?

Start with us — we'll route it right.